31 Mar Same Same but Different!
Same Same but Different!
Same Same but Different!
As many of us adapt each day to an ever changing domestic and international landscape we would like to reassure all our clients when it comes to administering your Body Corporate its business as usual at Hartley’s. The safety of our clients and team is our number 1 priority and as such we have placed a halt on face to face client and stakeholder meetings. As of this week our offices will be closed to visitors but remain fully operational.
Since 2010 we have been leaders in innovative and modern solutions to make looking after our clients as efficient and seamless as possible. We have many systems and processes in place to achieve this and we have outlined below some of what we are doing behind the scenes every day to ensure whilst our lot owners and occupiers might be in varying phases of work and isolation we can continue to deliver our agreed services to you.
Body Corporate records
Since 2010 we have been storing our client’s records both in hard form and electronically. This means that no matter where our team are located we can access, control and maintain your records as per normal. Your electronic records are secure in a world class Tier 4 certified collation facility with complete fault tolerance and 100% uptime, the facility has been constructed to withstand individual equipment failures or distribution path interruptions to maintain IT operations. In addition we also have various tested backups solutions in place for those just in case moments.
Our core software Property IQ that manages the day to day running of your scheme, including body corporate financials, building, client and supplier ledgers is securely stored and backed up in the cloud which means no matter where we are or what devices we are working from we have full access to administer your scheme as per normal.
Our strong partnership with Macquarie bank and our total integration with their systems allows for business as usual when it comes to managing and controlling your Body Corporate funds. More than ever at Hartley’s’ we understand the importance of our lot owners and suppliers cash flows so we will continue to process client payment bank downloads and supplier transactions daily as per our normal timelines.
Communication and correspondence
In this day and age with email available on every device and the ability for our team to operate on our systems remotely its business as usual in our communications with you and all external stakeholders.
Nothing is more critical than having your building properly insured. We have dedicated resources already working remotely 100% focussed on your policy renewals and claims processing. These long standing team members already process these functions daily so there will be no impact when it comes to ensuring your peace of mind around your building insurance.
Whilst the ability for owners to physically meet is no longer possible at the moment due to social distancing guidelines client Annual General Meeting timelines and processes remain unchanged. Our team are ready and available to ensure your Body Corporate remains compliant with its obligations under the BCCMA. From committee nominations right through to meeting minutes we have you covered.
In times when social distancing has stopped the ability for owners to come together and physically meet we are able to ensure the timely governance of your body corporate and democratic rights of owners to vote are maintained.
At Hartley’s we are industry leaders when it comes to our clients voting electronically. We have developed through Vote-Now Pty Ltd an electronic voting platform that allows our clients to securely vote anywhere, anytime. This allows for the critical decision-making functions of your Body Corporate to continue unhindered. If you have any questions or need further support do not hesitate to contact us
Simon Barnard is the Managing Director and Principal of Hartley’s Body Corporate Management which is a medium sized strata firm established in 2004 at Sherwood and now operating out of Graceville, Newstead, North Lakes and Bribie Island. Simon recently completed his 10th year on the Board of Strata Community Australia (QLD) 7 of these as President, has been recognised for his service to the industry with a fellowship of the organisation and Life Membership and now serves in an Advocacy Consultant for the SCA (QLD)
Simon also is a past board member on the SCA National Board and is engaged at an International level through many consultative groups and associations. He meets regularly with the Industry Stakeholders group which is convened by the Commissioner for Body Corporate and Community Management and the Office of the Attorney General and actively engages at all levels of government.
Simon has recently been invited to represent the Strata industry on the QLD Government Ministerial Housing Consultative Committee tasked with advising on developing and delivering quality housing outcomes for people and communities. His contributions at an International, National and State level involve working with key stakeholders and government to ensure lot owners, industry employees, suppliers and Bodies Corporate needs are addressed through Government policy reform, education and training.