Few topics create more confusion in strata schemes than responsibility for glass repairs. Is it the lot owner? The owners corporation? Or shared responsibility? For strata managers, navigating these questions clearly and consistently is key to avoiding disputes.
Understanding the Basics
Responsibility often hinges on whether the damaged glass forms part of:
- Lot property: glass wholly within a lot is generally the lot owner’s responsibility.
- Common property: glass in external walls, shared entryways, or barriers usually falls under the owners corporation.
The Role of By-Laws and Survey Plans
By-laws and survey plans can vary, which makes it essential to confirm ownership boundaries. For example:
- In some schemes, windows are defined as common property.
- In others, they are included in the lot owner’s property.
The Risks of Ambiguity
When responsibility is unclear, repairs may be delayed while parties argue, increasing safety risks and exposing managers to reputational damage. Non-compliance with standards (e.g. replacing with annealed instead of safety glass) can also affect insurance outcomes.
Best Practice for Strata Managers
- Review by-laws and survey plans regularly.
- Seek early advice from glazing experts.
- Document and communicate responsibilities to owners.
- Ensure replacements meet AS1288:2021 standards.
How Express Glass Supports Managers
Express Glass helps strata managers by providing compliance-focused quotes, site inspections, and emergency replacements that prevent delays while responsibility is clarified.
Call 13 12 18 and talk with Glass Master today
Clear processes and expert partners reduce disputes. Being proactive ensures smoother operations, safer buildings, and happier residents.